FAQ


General

Where Innohub Technologies is based Singapore? What is the workforce?
Since 2004, we have been a leading offshore software development IT company headquartered in Singapore.

What is your core expertise and industry experience?
We have an extremely talented team of web and mobile app developers who can build great Mobile Apps, Websites and Games. When we started in 2004, we began with web development services. Since then, we’ve come a long way, especially since the launch of smartphones. Over the era of more than two decades, we have been a class apart when it comes to web development, mobile app development, and game app development services.

Does your company provide a paid support contract?
Yes, we do. You may ask for the extension of our project support after the project is completed. Nevertheless, the charges vary from project to project. You may ask this once the project size and scope are defined.

What about secrecy of my Idea?
Everything begins with an Idea and we know – each idea is precious. We take great responsibility in ensuring your idea remains confidential. To accompany our commitment, we sign Non-Disclosure Agreement (NDA) right before any discussion. Even during the web or mobile app development project, we ensure strict security and confidentiality measures to nullify the unauthorized sharing of information. We also have legal agreements with all of our employees including software development teams for maintaining security and trust.

Do you reuse code?
It is a tricky question to be honest. We do not re-use your proprietary algorithms, license keys, trade secretes, trademarks, patented processes anywhere else. However, considering the authoring process of producing the code, we do use a lot of open source libraries and our own libraries to save development time and avoid re-inventing the wheel all over again. This ensures you do not have to pay for something that can be produced quicker and with more quality.

What is your project development methodology?
Every web or mobile app development project is unique and requires a fresh approach, but most projects pass through some of the most common project development steps – i.e. Requirement gathering, analysis, solution consulting, wireframe/prototyping, UI design, development, and testing. However, depending on the scope and type of the software development project, the sequence and selection of steps may vary.

Can you send over the resources onsite for initial startup?
Yes, if the project requires it and where our representatives are present, we will be happy to send over the resource onsite for the initial startup. Innohub Technologies offers affordable engagement for global clients to hire dedicated developers to work on client locations. Nevertheless, in the case where our office is not present in your city/country and if the project is big, we will visit your place from our corporate office.

Do you work according to client’s time zone?
All of our development team works out of our headquarter – Singapore. However, depending on the nature of the work, specific situation and in case of special meetings, we can certainly stay awake to ensure we connect during your working hours. However, we’d prefer having this be scheduled prior to the event so that we can plan our rest of the schedules accordingly.

What is the Quality Control Methodology which you have in place?
We follow robust processes to ensure the best quality. For software testing, we use the black-box method. We have a dedicated division for QA and QC that ensures every project is scanned through them. Covering all the different kinds of testing, they give a final ‘OK’ before the final handover and deployment.

Do you have Service Level Agreement in place?
Yes, we do have. We are a trusted offshore web and mobile app development company since 2004, adhering to protocols of IT industry. We have a service level agreement in place as a symbol of trust and quality IT services delivery.

What’s your pricing model?
We have a very simple model. We work based on the “Fixed Scope” model, where we give you a finite timeframe and fixed price. The second scenario is for “Evolving Scope” – where you’re not sure how big or detailed the project is going to grow. In this case, we will compose a team of different technology experts who will work with you on building project as it evolves. Since it is difficult to determine a short deadline for such projects – we charge you for each team player that is required on monthly basis. In both Fixed Scope and Evolving Scope – we let you know the milestones on which you have to make payment. In most general cases, these payment milestones are tightly aligned with the delivery milestones.

How do we communicate with the project or software development team?
We use Basecamp for project communications. We sign you up in there and loop you in with the rest of the Innohub team who’s going to work on your project. Apart from basecamp – we of course use Email and Skype. You’ll generally discuss with a Project Manager and Tech Lead – but we’re not having constraints in case you want to speak to any member of the team who’s working on your project.